These Terms and Conditions govern the sale and supply of goods and services by Cocino Ltd t/a Ralph‘s (referred to as “the Wholesaler”) to buyers. By placing an order, the Buyer agrees to be bound by these Terms and Conditions.
- Definitions
1.1 “Goods” refers to all food products supplied by the Wholesaler.
1.2 “Order” refers to the request placed by the Buyer for Goods.
1.3 “Agreement” refers to the contract formed between the Buyer and the Wholesaler upon acceptance of an Order.
- Orders and Acceptance
2.1 All Orders must be submitted via the Wholesaler’s online platform or in any other form (agreed previously with us).
2.2 Orders are subject to availability. The Wholesaler reserves the right to accept or reject any Order.
2.3 Acceptance of an Order occurs when the Wholesaler ships the Goods.
2.4 Payment terms are strictly 7 days (or by prior arrangement)
- Pricing and Payment
3.1 Prices are quoted in British pounds and are subject to change without prior notice.
3.2 Payment terms are 7 days from the date of invoice, unless otherwise agreed in writing.
3.3 Late payments will incur interest at a rate of 15% on the outstanding balance.
- Delivery
4.1 The Wholesaler will endeavour to deliver Goods on the agreed-upon date, but delivery times are not guaranteed.
4.2 Risk of loss or damage passes to the Buyer upon delivery of the Goods to the Buyer’s designated location.
4.3 Any delivery shortages, damages, or defects must be reported within [ 24 hours] of delivery.
- Returns and Refunds
5.1 Perishable Goods are non-returnable unless defective or delivered in error.
5.2 Claims for defective or incorrect Goods must be submitted within 7 days of receipt.
5.3 Approved returns must be accompanied by proof of purchase and comply with the Wholesaler’s return process.
- Warranty and Liability
6.1 The Wholesaler warrants that the Goods supplied are fit for purpose and comply with applicable food safety regulations.
6.2 The Wholesaler’s liability is limited to the replacement of defective Goods or a refund of their purchase price.
6.3 The Wholesaler is not liable for indirect, incidental, or consequential damages arising from the use or supply of the Goods.
- Ownership
7.1 Ownership of the Goods remains with the Wholesaler until full payment has been received.
7.2 If payment is overdue, the Wholesaler reserves the right to reclaim the Goods.
- Confidentiality
8.1 Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of business.
- Termination
9.1 The Wholesaler reserves the right to terminate any Agreement if the Buyer breaches these Terms and Conditions or fails to make timely payments.
9.2 Upon termination, any outstanding amounts owed become immediately due and payable.
- Force Majeure
10.1 The Wholesaler is not liable for delays or failures in performance due to causes beyond its reasonable control, including natural disasters, labor disputes, or government actions.
- Governing Law and Jurisdiction
11.1 These Terms and Conditions are governed by the laws of The United Kingdom.
11.2 Any disputes arising under this Agreement will be subject to the exclusive jurisdiction of the courts of the United Kingdom
- Amendments
12.1 The Wholesaler reserves the right to amend these Terms and Conditions at any time. Updated terms will be communicated to the Buyer and apply to all future Orders.
- Entire Agreement
13.1 These Terms and Conditions constitute the entire agreement between the Buyer and the Wholesaler and supersede all prior agreements or understandings.
For any inquiries or concerns, please contact Ralph‘s on 0208 397 8838
By placing an order, the Buyer acknowledges acceptance of these Terms and Conditions.